Privacy policy
Last updated: 16th Dec, 2025
At The Postpartum Edit, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share information when you interact with our website, place an order, participate in Pre-Loved listings, or contact us.
By using our website or services, you agree to the practices described below.
Information We Collect
When you place an order, list a Pre-Loved item, or contact us, we may collect:
Your name
Contact details such as email address and phone number
Shipping address
Order or listing details
Payment confirmation information
We only collect information that is necessary to process orders, manage listings, provide support, and communicate with you.
How We Use Your Information
Your information is used solely to:
Process and fulfil orders
Manage Pre-Loved listings and transactions
Communicate order updates and delivery information
Respond to queries and support requests
Improve our services and customer experience
We do not sell, rent, or trade your personal information to third parties.
Payments & Data Security
All payments are processed through secure, trusted payment gateways.
The Postpartum Edit does not store or have direct access to your full payment details.
We take reasonable steps to protect personal information from unauthorised access, misuse, or disclosure.
Sharing Information with Third Parties
Your information may be shared only when required to:
Fulfil deliveries through courier or rider services
Process payments through payment providers
Comply with legal or regulatory requirements
Information is shared strictly on a need-to-know basis.
Pre-Loved Listings: Buyer & Seller Privacy
For Pre-Loved items, both buyers and sellers remain anonymous to each other by default.
As part of our standard process:
The Postpartum Edit handles all communication between buyers and sellers
Items are usually shipped to us first for inspection and verification, and then dispatched to the buyer
Personal contact details are not shared between parties
This ensures privacy, safety, and quality control.
Exceptions for Pre-Loved Items (Heavy or High-Cost Shipping Items)
In some cases, such as heavy gear or large items, shipping an item to us first and then to the buyer may result in excessive cost or logistical challenges.
In such cases:
The item may be shipped directly from the seller to the buyer
This is done only with full consent from both parties
Consent is obtained verbally and in writing
Consent records are saved internally for future reference and safety
In these limited situations:
The seller receives the buyer’s delivery details strictly for shipping purposes
The buyer may receive limited seller information required to receive the shipment
No additional personal information is shared beyond what is necessary
All parties are fully informed and agree to this process before any information is disclosed.
Community Content, Feedback & Awareness Sharing
As part of learning, growing, and creating awareness, The Postpartum Edit may occasionally share:
General reviews or feedback
Common concerns or complaints
Service or process learnings
When doing so:
All identifying details are removed
No names, contact details, order numbers, or addresses are shared
Content cannot be traced back to any individual
Shared content is always anonymous and used respectfully for awareness or improvement purposes.
Social Media & Direct Messages
Messages sent via social media or email are treated as private communication.
We do not repost messages, screenshots, or conversations without removing identifying information or obtaining explicit consent.
Data Retention
We retain personal information only for as long as necessary to:
Complete orders or Pre-Loved transactions
Provide customer support
Meet legal, accounting, or compliance requirements
Data is securely discarded once no longer required.
Your Rights
You have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your data, subject to legal obligations
Requests can be made by contacting us at the email below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updates will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: contact@thepostpartumedit.com
