• Returns, Refunds & Exchanges

Returns, Refunds & Exchanges

We want to keep things simple and transparent:
We do not offer any returns, refunds or exchanges.

Most items available on The Postpartum Edit are limited pieces, often sourced from the UAE based on individual customer requests. Because of the nature of this business, we ask that all purchases be made thoughtfully.

No Returns or Exchanges

• All orders are final sale.
• This includes both new and preloved items.
• Exchanges are not offered.
• Please double-check product details before placing your order.

Refunds Are Only Issued If:

• You receive a damaged item.
• You receive the wrong item.
• An item becomes unavailable or no longer in a condition to ship after your order is placed.

To process a refund:
• Contact us within 4 hours of receiving your order.
• Share your order number and clear photo proof of the issue.
• Reach out via WhatsApp: +923390039280.
• Or email: contact@thepostpartumedit.com / message us on Instagram.
• Once verified, a refund will be issued to your original payment method.

Preloved Items, Breast Pumps & Feeding Gear

We inspect and test all preloved items before listing, and we also offer limited post-purchase support (within 4 hours) to guide you on usage or settings if needed.
Refunds or returns are not offered due to personal preference, low output, or unfamiliarity with a specific brand or model.

Please note:
• Breast pumps, flange sizes, and suction patterns may vary by brand and body type.
• If you're unsure, you're welcome to reach out for support or guidance before purchasing.
• We’re happy to walk you through how to use items properly, but refunds cannot be issued if an item works as intended but does not respond to you as you expected it to be.

Order Cancellations

• Orders can only be cancelled within 4 hours of placement.
• If your order has already been shipped, it cannot be cancelled.
• If you placed an order by mistake, reach out immediately and we will do our best to assist you within that window.

A Note from Us

Every item is packed with care, and every order costs us time, energy, and money. This is a small, independent setup, not a warehouse. Your understanding helps us stay sustainable and continue offering this platform a single tap away.

• Due to hygiene and safety reasons, any items that have been opened, tried, or used are not eligible for a return or refund. This goes for both new and preloved items.

FAQs

Some frequently asked questions that will help you list your items and be informed about our process.

Important Notice. Please acknowledge.

All pre-loved listings and their sales on The Postpartum Edit are governed by our official Buyer & Seller Disclaimer.

Both parties must read and acknowledge these terms before listing or purchasing any item.

Who can sell on The Postpartum Edit?

Anyone within Pakistan can list pre-loved items that are clean, functional, and in good condition.

What kind of items can I list?

Anything related to pregnancy, postpartum, or baby care pumps, feeding tools, wraps, recovery kits, nursing wear, etc.

Do you accept used personal-care or hygiene products?

No. For safety, we ONLY accept sealed or unused items in that category.

How should I price my item?

Prices must be below current retail. Include the 15% platform fee in your listed price. Basic guideline for pricing:


Brand New/Unsued/Sealed item: 80% of market retail price.

Gently used/Unsealed: 70% of the market retail price.

Overly used/Visible wear & tear: 50% of the market retail price.

What happens after I submit the form?

Our team reviews your details within 2-3 business days and contacts you for next steps or approval.

Who handles shipping?

You’ll send your item to us for inspection once a buyer confirms. This step is crucial for any listing. Seller (you) covers shipping to us; we handle the rest.

The shipping for pre-loved items can vary from our usual shipping rates (Rs.400) for in-stock items, especially for breast-pumps & baby gear. They are large items and need extra handling and sometimes insurance through couriers. You (the buyer) will be notified about shipping charges separately.

How much time does it take for a pre-loved item to get delivered to the buyer?

Delivery can take 8-10 business days. Since the seller ships to us first, we inspect and verify, then send to you (the buyer). This whole process can take longer and up to 8-10 business days.

When do I (the seller) get paid?

Payment is transferred AFTER the buyer receives the item and confirms the item in it's listed condition. Payment transfer can take up to 14 days.

Can I donate instead of sell?

Yes. Choose “Donate” on the form. We’ll send your item to a mom in need through our partner programs.

What if my item isn’t approved?

We’ll let you know why and guide you on how to update or re-list it.

How long does the item stay listed?

Approved items stay listed for 30 days. You can re-list or update anytime. If your item is sold elsewhere, please let us know immediately so we can remove it from our platform.

Still have questions?

Reach out on Instagram or WhatsApp, we’ll help you get listed. 💛